Looking for a permanent Customer Service role? Want to
work in a team that celebrates achievement, big or
small?

If so, we want to
hear from you today! Click apply, complete our online assessment
and someone from our award winning Recruitment team will be in
touch to discuss our opportunities!

Why work
with us?

• Up to
  £27,976.00 annual salary (monthly
  pay)
• £1,000 Joining
  Bonus (£500 joining bonus after 3 months, when
  passed probation and £500 retention bonus after 12
  months)
• HYBRID
  working options - save on commuting costs with only 2 day’s in the
  office each week, once you have successfully
  completed 3 weeks training and 4 week grad bay (training and grad
  bay will be fully office
  based)
• We invest in training and
  give you all the tools you need to succeed
• Work
  with experienced, supportive colleagues in a fast paced environment
  where all ideas matter
• We’re committed to
  creating an inclusive, diverse working environment where everyone
  is valued and
  appreciated
•  

Details

• Start
  date: Various dates from April
  2026
• Location: Natwest,
  Newtownards 
• Shifts: Full time - 40hrs per week - hours worked
  between the hours of 07:00 and 23:00 (when onsite hours will be
  between
  08:00-20:00)
• Probity
  Requirements: Credit, Criminal, Sanctions and Fraud
  check will be completed. Also must be able to provide physical
  documentation to evidence the last 2 years employment history and
  the last 5 years address
  history

Please be advised that you will have to complete a face
to face interview via
teams

       
   Firstly, what you
get
from us!

• Perks at
  Work – Savings Discounts / Free Online
  Classes
• Help@Hand - Savings
  Discounts / Podcast / Wellbeing Recourses / Webinars / Access to;
  GP’s, Mental Health Support, Financial Advice, Legal
  Advice
• Critical Illness – up to
  £10,000
• Cycle to Work
  Scheme
• Eyecare support
  voucher
• Holiday Purchase
  Scheme
• Length of Service
  Awards
• Workplace
  Pension
• Monthly Inspire Awards –
  For the best of the best
• Refer-A-Friend earns up to £1,200 for
  you
• Monthly Wellbeing
  Webinars
• Dedicated
  Employee Experience Progress – Here to support TP
  journey 

Now about the Job! 

You
will provide a proactive and reactive service to make sure that our
customers meet all of their financial arrangements in-line with
their own financial goals. You will receive all the tools you need
to be able to do this role in your company lead Training and time
in Grad Bay. 
 
Key
Responsibilities

At
first point of contact, provide outstanding customer service and
help the organisation to achieve its
goals. 

Educate customers in the different ways
they can do their banking, supporting them in choosing the right
service options for their personal
needs 

 
Accurately and
compliantly complete processes and procedures, while providing the
customer with a seamless and positive
experience 

 
Take the
correct actions to deliver good customer outcomes for any customer
needs, regularly reviewing and taking mitigating actions when gaps
are identified to ensure good customer
outcomes. 

Join us as a
Customer Service Advisor

• We’ll look to you to deliver excellent service to our
  customers, keeping their needs and financial goals in mind at all
  times 
• You’ll be educating customers in
  the different ways they can do their banking and supporting them in
  choosing the options that work best for
  them 
• We’re looking for a
  detail-orientated person to compliantly complete processes and
  procedures, while providing each customer with a seamless
  experience 

What you'll
do 

In this role,
you’ll conduct financial reviews with customers and provide them
with accurate information, allowing them to make informed decisions
on financial products and services. You’ll hone your organisational
skills as you manage your diary and balance proactive conversations
with planned customer meetings. 

Your duties will
include: 

• Supporting the bank’s way of working to help as many
  customers as possible 
• Maintaining relationships with colleagues in your
  department to support customers and maintain an awareness of the
  wider aims of the business 
• Resolving complaints and errors quickly and making sure
  that the relationship with the customer is fully
  restored 
• Ensuring each customer
  interaction leaves the customer satisfied that their needs have
  been met. 

The skills you'll
need 

To join us in this role, you’ll have experience of
working in a customer service environment and managing
relationships with customers. You’ll enjoy applying your excellent
organisational and time management skills to meet performance
measures and customer needs. 

We’re also looking for you to
demonstrate: 

• Excellent communication skills, both verbal and
  written 
• A background of working within a
  regulatory environment 
• Good technology skills with the ability to use Microsoft
  Office 
• A customer focused
  attitude

Disclaimer Please be vigilant against job scams.
Teleperformance will never contact you about anything
other than your application through our official channels - UK
phone number, text or Teleperformance or talent.icims email
address. . If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority.

Disclaimer Please note, only candidates who meet
specific language proficiency scores will be able to proceed on
this campaign, this supersedes any other pass mark you may receive.
Where you pass the assessment but not the above requirements we
will endeavour to find other suitable roles for you however this
may not be possible, in this instance we reserve the right to
reject your
application.